Terms and Conditions

​Last updated October 2024

Please read our complete terms and conditions carefully. By engaging in any of the following actions, you are deemed to have accepted these terms:

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• Acceptance by signing any client consent forms.

• Making payment for any treatment, consultation, product, or service.

• Attempting payment through any means, whether or not the payment is successful.

• Utilising The Beauty Lab North East services, including but not limited to calling us, submitting your details on our website, visiting our website, emailing us, visiting our clinic, corresponding with us in writing, or engaging with us on our social media platforms.

• Booking any service with us, thereby becoming a client of The Beauty Lab North East.

 

Booking Process

At The Beauty Lab North East, we offer a convenient booking option via our online booking system. We require your full name, contact number, and email address to secure your booking. If an email address is provided, a booking confirmation will be sent to you. You are responsible for promptly informing us of any changes to your contact details to ensure seamless communication.

 

Pre-Appointment Forms

Prior to your appointment, you will receive essential forms that must be completed before your treatment. These forms are crucial for preparing your treatment and must be submitted in advance. You will receive these on the day of your scheduled visit.

 

Consultation Appointments

Face-to-face consultation appointments are charged at £5, which is required at the time of booking to secure your slot. Please note that this fee is non-refundable, as it covers the time and expertise of our practitioners. Additional treatments will then incur a charge payable on the day. 

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Payment for Treatments

A full payment is required to book any treatment at The Beauty Lab North East. This payment will be collected via card payment at the time of booking.. This policy helps us manage our schedule and resources effectively. Please see our Refund Policy. 

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Appointment Confirmation and Reminders

Once your appointment is booked, you will receive a confirmation email. Additionally, to help you remember your appointment, we will send reminders before your scheduled time.

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Rescheduling and Cancellation Policy

Your appointments are highly valued at The Beauty Lab North East. Each time slot is specifically reserved for you, and we understand that sometimes plans may change. However, we require a minimum of 24 hours’ notice for any rescheduling or cancellation. This allows us to offer the slot to another client who may be on our waiting list.

• Rescheduling: Must be done with at least 24 hours’ notice.

• Cancellations: A full of refund can be provided for your scheduled treatment, if cancelled with at least 24 hours' notice.

• Late Cancellations/No-Shows: If you cancel within 24 hours, fail to attend, or arrive late, you will be charged 100% of the service fee.

 

Please note that we retain your card details provided during booking and will use them to charge any applicable fees for late cancellations, no-shows, or late arrivals. 

 

Late Arrival Policy

Punctuality is crucial to ensure the smooth running of our clinic. If you arrive more than 10 minutes late for your appointment, please be aware that your appointment may be cancelled, and you will be charged the full service fee.

 

Special Offers

All special offers require full payment at the time of booking and are non-refundable. These offers cannot be retroactively applied to pre-existing bookings, ensuring fairness and consistency.

 

No-Show Policy

If you do not attend your scheduled appointment without prior notification, 100% of the reserved service amount will be charged to the card used for booking.

 

Payments

By providing and storing your credit card information with us, you authorise The Beauty Lab North East LTD to charge your card for any outstanding invoices. 

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Consent to Use Saved Card Details for Payment

By booking any service or providing your payment card details to The Beauty Lab North East Ltd, you expressly consent to the following terms and conditions:

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1. Authorisation: You authorise The Beauty Lab North East Ltd to use the payment card details you provide for the purpose of processing payments for any charges, fees, or costs associated with the services and products offered by The Beauty Lab North East Ltd, including but not limited to treatment fees, consultation fees, and any other charges incurred.

2. Stored Card Details: The Beauty Lab North East Ltd will securely store the payment card details provided by you at the time of booking. These details will be stored in compliance with applicable data protection laws and industry standards to ensure the security and confidentiality of your information.

3. Payment Deductions: You acknowledge and agree that The Beauty Lab North East Ltd may use the stored payment card details to charge your card for the payment of any fees, charges, or costs incurred in connection with the services or products you have booked or received.

4. Notification: The Beauty Lab North East Ltd will make reasonable efforts to notify you in advance of any payment to be deducted from the stored card details. This notification may include but is not limited to email correspondence and billing statements.

5. Responsibility: It is your responsibility to ensure that the payment card details provided are accurate and up to date. You are also responsible for keeping your card details valid and for promptly notifying The Beauty Lab North East Ltd of any changes to your card information.

6. Dispute Resolution: In the event of any dispute regarding charges made using the stored card details, you agree to contact The Beauty Lab North East Ltd promptly to resolve the matter. Any disputed charges will be handled in accordance with our standard dispute resolution procedures.

 

Payment Dispute Resolution Procedures

At The Beauty Lab North East we are committed to providing our services while adhering to UK law and regulations. To ensure transparency and protect our business interests, we have established the following detailed payment dispute resolution procedures:

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1. Contacting Us: If you have concerns, queries, or disputes regarding charges on your payment card, it is imperative that you promptly contact our customer support team using the official contact details provided on our website. Your prompt communication allows us to address the matter efficiently.

2. Informal Resolution: We are dedicated to resolving payment disputes amicably and directly with you. We firmly believe that most payment disputes can be successfully resolved through open and transparent communication. Our commitment is to work diligently with you to find a fair and just solution.

3. Formal Dispute Resolution: In situations where an informal resolution is not feasible or when further investigation is warranted, we may initiate a formal dispute resolution process. This formal procedure may involve collecting comprehensive information, conducting thorough investigations, and engaging with relevant parties to reach a just and equitable resolution.

4. Charge for Fraudulent or Unauthorized Disputes: In the event that you initiate a payment dispute that is subsequently determined to be fraudulent or unauthorized by The Beauty Lab North East Ltd, the following terms and conditions apply:

4.1. Dispute Handling Fee: The Beauty Lab North East Ltd retains the right to charge a handling fee of £200 plus VAT for any payment dispute found to be fraudulent or unauthorized. This fee is intended to recover the administrative and investigation costs incurred by our business as a result of such disputes.

4.2. Fraudulent Disputes: A fraudulent payment dispute is defined as a dispute made without a valid reason, with the intention to evade payment for services or products that have been legitimately received from The Beauty Lab North East Ltd. Fraudulent disputes may also encompass disputes initiated without adhering to the agreed-upon payment dispute resolution procedures.

4.3. Unauthorized Disputes: An unauthorized payment dispute refers to a dispute initiated without proper authorization or in contravention of the terms and conditions agreed upon when booking services with The Beauty Lab North East Ltd.

4.4. Resolution of Fraudulent or Unauthorized Disputes: Upon your initiation of a payment dispute, should The Beauty Lab North East Ltd determine the dispute to be fraudulent or unauthorized, you will be duly notified of the outcome. The handling fee will be charged to your account. Additionally, we reserve the right to take further legal action, as required, to recover the disputed amount.

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By accepting these terms and conditions, you confirm that you understand and agree to the payment dispute resolution procedures outlined above, including the handling fee for fraudulent or unauthorized disputes. Our objective is to ensure compliance with UK law, maintain transparency, protect our business interests, and uphold fair and equitable business practices. If you have any questions or concerns about these procedures, we encourage you to contact us for further clarification.

 

Refund Policy

At The Beauty Lab North East Ltd, we want to ensure clarity and compliance with UK law regarding our refund policy. Please read the following refund policy which outlines the terms for fees charged for our services and products:

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1. Fees for Treatment: The fees charged for our treatment services encompass the delivery of the treatment itself, along with accompanying services, which include:

• Consultation and assessment

• Provision of information and advice

• Safe treatment using evidence-based products

• Follow-up appointments and aftercare advice and support as deemed appropriate

While we are dedicated to providing excellent service, offering factual, honest, and ethical advice, ensuring safe treatment by experienced professionals, and using premium products, it’s essential to understand that we cannot guarantee specific results. Consequently, we do not offer refunds if the results achieved fall short of your expectations.

2. Services: All treatments, services, packages, courses, and products purchased at our clinic are non-refundable. This policy is in line with our commitment to transparency and consistent service standards.

3. Deposit Payments: Deposit payments are non-refundable if you choose to cancel your appointment for any reason. This ensures that we can effectively manage our schedule and accommodate clients who seek our services.

4. Treatments in Progress: Treatments that have already taken place will not be eligible for refunds under any circumstances. We are dedicated to maintaining the integrity of our services and their associated fees.

5. Exception for Medical Contradiction: The only exception to our refund policy is in cases of a severe or long-term illness that contraindicates the treatment. This must be confirmed by a medical certificate within 48 hours of notifying us of the medical issue. If the treatment has not yet started or the client has treatments remaining within a treatment package, The Beauty Lab North East Ltd will issue a refund, deducting the cost of the services provided at the total price and applying our refund administration charge of £50+VAT.

6. Treatment Timeframes: All courses of treatments must be utilised within nine months of purchase, and all packages of treatments must be utilised within twelve months of purchase. This is to ensure that services and appointments are efficiently scheduled and delivered.

7. Gift Vouchers: Gift vouchers must be redeemed within twelve months from the date of purchase or within the timeframe specified on the gift voucher itself. Please note that standard cancellation and “no-show” terms also apply to gift vouchers.

8. Products: For products purchased at our clinic or an event, refunds are not applicable. 

9. Treatment Packages

• All courses of treatments are valid for nine months from the date of purchase/deposit payment.

• All treatment packages are valid for twelve months from the purchase/deposit payment date.

• If the package expires and/or you decide not to continue treatment, no refund will be given. 

• If you no longer want to attend the clinic for your treatment, you will lose the cost of that package. 

 

Treatment Disclaimer

Please carefully read the following disclaimer, which outlines important information about our treatments and the content on our website:

1. Treatment Results: The outcomes of our treatments can vary significantly from person to person due to differences in lifestyle, physiology, medical history, and other individual factors. For example, while you may lose inches during a fat dissolving treatment, consuming a high-calorie diet could quickly reverse these results. The images, videos, and claims presented on our website are intended to illustrate potential results, not guaranteed outcomes. The Beauty Lab North East does not make any guarantees or warranties regarding specific treatment results, as individual experiences may vary. Some treatments may provide internal benefits that are not immediately visible.

2. Pricing Information: We strive to keep our pricing transparent and offer various payment options. However, please be aware that the exact cost of your treatment will be confirmed during your consultation. While we endeavour to keep our website accurate and up to date, prices and availability may change. Additionally, UK law prohibits offering discounts on certain prescription medicines. We aim to clarify this in our promotions, but if it’s not immediately clear, we will explain it during your consultation.

3. Website Information: The information provided on the The Beauty Lab North East website is intended for educational purposes only and should not be considered medical advice. It is not a substitute for professional medical consultation, diagnosis, or treatment. We recommend consulting your healthcare provider before considering any treatments, especially if you have existing medical conditions or concerns about your health. While we strive for accuracy, we do not warrant that the information on our website is complete, current, or applicable to your situation. We may update content or product details without notice. Use of our website is at your own risk, and this does not affect your statutory rights.

4. Consultation with a Healthcare Provider: If you have any medical conditions or health concerns, it is crucial to consult with your healthcare provider before pursuing any treatments. Your health and well-being are our priority, and we want to ensure that any decisions you make are informed and appropriate for your specific needs.

 

Website Links

We accept no responsibility for the content of sites unrelated to www.thebeautylabne.co.uk, which we may have links with or for any content displayed on this site. The existence of links from to other sites does not imply www.thebeautylabne.co.uk endorsement of the sites’ entire content (due to the changing nature of the net) or of their officers or employees. However, if you have a complaint about a particular site to which www.thebeautylabne.co.uk has a link, please write to us with details, and we will consider removing links to them from this site to info@thebeautylabne.co.uk.

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Refusal of Treatment

In accordance with UK legal requirements and to safeguard the best interests of our business, we hereby articulate the following terms pertaining to the refusal of treatment:

1. Right to Decline Treatment: We maintain an absolute right to decline the provision of treatment without any hesitations. This prerogative is fundamental to the preservation of safety, the upholding of the highest service standards, and the protection of the well-being of the client (you) and other clients.

2. Right to Appointment Cancellation: We retain the authority to cancel your appointment without prior notice and have the discretion to decline future bookings. This authority is exercised to ensure the optimal efficiency and effectiveness of our scheduling system and, when necessary, to safeguard the well-being of the client (you) and other clients.

3. Non-Disclosure of Medical Conditions: Should you fail to disclose any medical conditions that may impede your ability to undergo the treatment(s), we reserve the right to decline treatment(s) and charge you in full for the cancellation. This charge encompasses the cost of the treatment and/or the consultation, where applicable.

4. Out of assigned timescales: Should you fail to adher to the timescales of treatment(s) we reserve the right to decline treatment(s) and charge you in full for the cancellation.

 

Treatment Suitability

Our commitment extends to a thorough evaluation of a treatment’s suitability for you and its likelihood of success before any administration. In situations where, following this assessment, we ascertain that the treatment is not suitable for you, we will expeditiously communicate the reasons, using the medium of an in-person consultation, email, or postal correspondence. In such cases, your responsibility will be confined solely to the cost of the initial consultation, where applicable.

 

Liability

In compliance with UK law and for the protection of our business, we underscore the following terms related to liability:

• The Beauty Lab North East shall not be liable, whether under contract, tort, or any other legal framework, for any economic loss, including, but not limited to, loss of profit, or for any other consequential, indirect, or special loss or damage arising in connection with the provision of goods and/or services to the client.

• The client is obligated to provide The Beauty Lab North East with their comprehensive medical history and details of any pre-existing medical conditions prior to each treatment.

• The Beauty Lab North East absolves itself of liability for any damage, including personal injury, that may result from the client’s failure to disclose pertinent medical information.

• By undergoing treatment, the client commits to adhering to all instructions and recommendations provided by or on behalf of The Beauty Lab North East concerning the care of the treated area.

• These business terms do not serve to exclude or limit The Beauty Lab North East's liability for death or any personal injury resulting from negligence on the part of The Beauty Lab North East LTD. 

 

Customer Feedback

We always welcome and appreciate feedback from all of our clients, whether this is positive or negative as it allows us to improve our service to you. We would love to hear what you think about The Beauty Lab North East. Please feel free to email us your thoughts to info@thebeautylabne.co.uk.

 

Intolerance & Allergy Testing Medical Disclaimer:

Our testing service and the information provided on this website are not intended to diagnose medical conditions, nor should they replace professional medical advice, diagnosis, or treatment. If you have a medical condition or concerns about your health, you should always consult your physician or a qualified healthcare provider. Any questions or concerns regarding medical conditions or symptoms should be addressed by a medical professional. Do not ignore or delay seeking professional medical advice based on information you have read on this website.

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Any potential diagnoses suggested by our testing service or information provided here must be reviewed and confirmed by a qualified medical practitioner. If you suspect you are experiencing a medical emergency, contact your physician or emergency services immediately.

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The information on this website is provided for general informational purposes only, and reliance on it is at your own risk. Some content may be provided by third parties, and we cannot verify the accuracy, completeness, or reliability of such content.