Customer Service
Before you go to the trouble of calling or emailing us, try looking on our website www.thebeautylabne.co.uk if you have a general query.
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Call our Customer services team on 07591251570
10:00 – 18:00, Mondays – Fridays and 10:00 – 14:00 Saturdays & Sundays
Email our Customer service team: info@thebeautylabne.co.uk
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We aim to respond within 24 hours of receiving your email if received during our opening hours or by close of business Monday if received at any other time.
Write to us
Customer services, The Beauty Lab North East LTD
20 Laurel Quays
Cable Dene
NE29 6BF
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If you have any cause for comment or complaint whilst you’re visiting us, please speak to your therapist or the salon manager there and then so that we can resolve matters as quickly as possible.
If you’d prefer to email the salon with a complaint, comment, or any kind of enquiry, use this address: info@thebeautylabne.co.uk
Complaints process
We hope that you’re pleased with any purchase you’ve made or service you’ve received from The Beauty Lab North East Limited. However, if there’s something you’re not happy with, ensure you get in touch so that we can try to put matters right.
Contact us straight away
In the first instance, speak to a manager, or call or email the salon as soon as possible (see details below)
If you’re still not happy with our response, contact us using one of these options. If you call us during working hours, we’ll try to sort out your complaint while you’re on the phone. If this isn’t possible, we will try and agree a course of action with you.
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Tel: 07591251570 (call charges vary according to service provider).
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Escalating the complaint
If after contacting us you feel we still haven’t resolved your complaint satisfactorily, please email or write to our Head of Customer Service:
Email : info@thebeautylabne.co.uk
Head of Customer Service/Managing Director The Beauty Lab North East LTD
20 Laurel Quays
Cable Dene
NE29 6BF
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Alternative Dispute Resolution
If after following our internal complaints procedure you still feel that we have not satisfactorily resolved your complaint, then you can access the Online Dispute Resolution platform by following the link provided by our management team